FAQs about the Virtual Village

  • How do I register for an event?
      1. https://help.eventhub.net/hc/en-us/articles/360034128973-Register-for-an-Event
  • How do I log in on Event Hub?
      1. https://help.eventhub.net/hc/en-us/articles/360034131773-Log-in-on-Event-Hub
  • How do I get to my order summary?
      1. https://help.eventhub.net/hc/en-us/articles/360034129173-Get-to-my-Order-Summary
  • How do I contact the event organizers?
      1. https://help.eventhub.net/hc/en-us/articles/360033621554-Contact-the-Event-Organizers
  • I need to pay for my order
      1. https://help.eventhub.net/hc/en-us/articles/360034131973-Pay-for-my-Order
  • I need to change my order
      1. https://help.eventhub.net/hc/en-us/articles/360033622234-Change-my-Order
  • I need to cancel my order
      1. https://help.eventhub.net/hc/en-us/articles/360034129893-Cancel-my-Order
  • Has my application been approved?
      1. https://help.eventhub.net/hc/en-us/articles/360033622774-Has-my-application-been-approved-
  • Did the event receive my payment?
      1. https://help.eventhub.net/hc/en-us/articles/360033659834-Did-the-event-receive-my-payment-
  • Was I charged twice?
      1. https://help.eventhub.net/hc/en-us/articles/360033625674-Was-I-charged-twice-
  • Why did my payment fail?
      1. https://help.eventhub.net/hc/en-us/articles/360034133333-Why-did-my-payment-fail-
  • Can I get a refund?
      1. https://help.eventhub.net/hc/en-us/articles/360033625534-Can-I-get-a-refund-
  • The event organizer created an order for me. Now what?
      1. https://help.eventhub.net/hc/en-us/articles/360034133613-The-Event-Organizer-created-an-order-for-me-Now-what-
  • I forgot my password and/or username
      1. https://help.eventhub.net/hc/en-us/articles/360033624254-I-forgot-my-password-and-or-username-
  • Who manages the events on Event Hub?
      1. https://help.eventhub.net/hc/en-us/articles/360034132273-Who-manages-the-events-on-Event-Hub-
  • When will my payment be processed?
      1. https://help.eventhub.net/hc/en-us/articles/360034130913-When-will-my-payment-be-processed-
  • I’m a participant, not an exhibitor. How does this work for me?
      1. https://help.eventhub.net/hc/en-us/articles/360033622894-I-m-a-participant-not-an-exhibitor-How-does-this-work-for-me-
  • Do I need to create an account with Event Hub to exhibit at an event?
    1. https://help.eventhub.net/hc/en-us/articles/360034132193-Do-I-need-to-create-an-account-with-E